Shipping Policy
- Payment Method
Customers may select products according to their preferences and place orders using the payment methods made available on the website at checkout.
- Shipping Costs
Shipping charges, if applicable, will be shown at checkout based on the delivery details provided with your order.
- Order Processing
After an order is successfully placed, we will process it in the order received. Orders are generally prepared for dispatch within approximately 3 working days.
- Delivery Time
Estimated delivery is generally within 7-10 working days after the order is placed. Delivery times are estimates only and may vary depending on destination, logistics arrangements, holidays, carrier operations, or other circumstances beyond our reasonable control.
- Delivery Address
When placing an order, please provide an accurate delivery address and contact phone number to help ensure successful delivery.
- Inspection Upon Delivery
Upon delivery, please inspect the parcel and goods as soon as possible. Please check whether:
- the outer packaging is intact;
- the quantity of goods matches your order;
- the goods appear complete and undamaged.
If the external packaging is visibly damaged or opened, you may refuse delivery where appropriate.
- Signature and Receipt
If you are unable to receive the parcel personally, another person at the delivery address may sign for it on your behalf. Delivery to the address provided in the order and acceptance by any person present at that address may be treated as successful delivery.
- Order Changes and Undeliverable Orders
For risk-control reasons, an order may not be modified after it has been confirmed. Please ensure that the shipping address and phone number provided are accurate.
If an order cannot be delivered because of incomplete or incorrect information, the parcel may be held by the carrier for a limited period. If we are notified of such an issue, we may contact you by email. If no response is received within a reasonable time, the order may be returned and, where applicable, refunded.
- Return and Refund
If the goods you ordered are defective, you may request a refund in accordance with the Return and Exchange Policy. Returned goods must include all items, gifts, accessories, packaging, and accompanying materials originally delivered, and must comply with the applicable return requirements.
- Contact
If you have questions regarding shipping or delivery, please contact:
service@mail.xmqzg.com
Customer Service Hours:
09:00-18:00